๐ AImyChats Frequently Asked Questions (FAQ) โ
๐ Core Value โ
1. What can AImyChats do for me?
AImyChats is an intelligent backup platform designed specifically for WeChat conversations, helping you:
- Permanently store important WeChat chats (text, images, files, and more)
- Automatically generate AI summaries to quickly review key points
- Search intelligently across all historical conversations
- Secure cloud storage, freeing up space on your phone
2. How to backup WeChat chats and generate AI summaries?
Just 3 steps to achieve permanent backup:
Step 1: Get your dedicated receiving address
- Log in to AImyChats
- Click your avatar at the top-right corner
- Copy your dedicated email address (format: xxx@aimychats.com)
Step 2: Configure WeChat email forwarding (one-time setup for long-term use)
- ใRecommendedใUse "QQ Mail": Search "QQ Mail" in WeChat, enable and log in. This is the most convenient method.
Step 3: Select and send chat content
- In WeChat, select the messages you want to backup (multiple selection supported)
- Tap โฆ โ ใForward to Emailใ
- Paste your dedicated email address in the recipient field and send
โ Done! Wait a moment, then check your full chat history and AI-generated summary in AImyChats.
๐ก Tip: Select related images and files for more comprehensive and accurate AI summaries.
3. Is my data secure?
Absolutely secure. We use bank-level multi-layer encryption to protect your data:
- Transmission encryption: All data is encrypted with HTTPS/TLS 1.3
- Storage encryption: Cloud storage uses AES-256 military-grade encryption
- Access control: Only you can access your data with your account
- Regular audits: Security audits are conducted by third-party agencies
- Multi-location backup: Data is backed up across multiple locations to prevent accidental loss
Our promise: Your private conversations are only visible to you, and AI processing is conducted in fully encrypted environments.
4. How accurate is the AI summary? Can I trust it?
Our AI summaries are highly accurate and fully controllable:
- Industry-leading accuracy: Advanced AI models achieve over 92% accuracy for standard chats
- Supports multiple scenarios: Suitable for work reports, project discussions, learning, important agreements, and more
- Full control:
- Edit summaries at any time
- Regenerate summaries if unsatisfied
- Choose whether to include timestamps, participants, and other metadata
Note:
- Very short chats
- Chats with many technical terms or code
- Multi-language conversations
In these cases, manual adjustment may be needed. Original chat records are always fully preserved.
๐ฑ Feature Details โ
5. What can I backup in WeChat?
Currently supported:
- โ Text messages (fully preserved)
- โ Images (stored in original quality)
- โ File attachments (PDF, Word, Excel, PPT, etc.)
- ๐ง Voice messages (auto-transcription, coming soon)
- ๐ง Video messages (under development)
Backup logic: We process exactly what you select. You can freely include or exclude any content type when forwarding from WeChat.
6. Can I backup only text, without images or files?
Absolutely, you have 100% control over what to backup.
Two backup modes:
- Text-only backup
- Only text messages are selected
- AI generates summaries based on text only
- Does not use image/file storage
- Full-context backup
- Select both text + related images/files
- AI can read text in images and file content
- Summaries include full context
Recommendation: For important conversations (contracts, addresses, project reviews), use full backup for the most accurate AI analysis.
7. How to quickly find specific chat records?
Our smart search and filter system helps you locate conversations instantly.
๐ Smart search box
- Full-text search: Covers original messages, AI summaries, and text in images
- Multi-condition filters: Filter by contact, tag, title, content type
- Fuzzy matching: Enter partial info to find relevant conversations
8. Where can I check usage and statistics?
In the Subscription & Billing page, you can clearly track all usage and ensure complete transparency.
๐ Data statistics
- Custom usage periods: View trends for 1 day, 7 days, 30 days, or any custom period
- Subscription & benefits: Overview of current plan and points usage
- Points consumption details: Track points used per backup
9. Can I share backups or collaborate with others?
Currently supported:
- Export to PDF: Well-formatted, printable, shareable
- API integration (Enterprise): Integrate with your OA/CRM systems
- Team collaboration (Enterprise): Shared backup library and collaborative annotation
Coming soon:
- Encrypted link sharing (with password and expiration)
- Team workspace (small team collaboration)
- WeChat Mini Program viewing
Personal users: share via PDF export
๐ณ Account & Subscription โ
10. How to register & try for free?
AImyChats offers two convenient registration options:
- Visit aimychats.com
๐ Option 1: Google login
- Click "Continue with Google"
- Customize AI email username
- Complete registration
๐ง Option 2: Email registration
- Enter your personal or work email
- Check activation email (also check spam folder)
- Click the link to activate
- The system will generate a dedicated @aimychats.com email
๐ Important notes:
- Login: Use the assigned @aimychats.com email and your password
- Dedicated inbox: Used for receiving forwarded WeChat messages
- WeChat sender: Your personal email is used as the sending account
๐ New user benefit:
- 30-day free trial
- No credit card required
11. How to choose the right plan?
All paid plans can be upgraded or downgraded at any time. Billed monthly, cancel anytime.
12. Use cases for each plan
๐ Free Trial - Personal trial
- For: New users, low-frequency use
- Core value: Experience key features, manage few important chats
- Recommended: Backup a small number of chats, try AI summaries
๐ Starter - Personal recommended
- For: Individuals, students, freelancers
- Core value: Cost-effective daily chat management
- Recommended: Daily chat management, image attachments included
๐ผ Standard - Professional recommended
- For: Professionals, small teams, content creators
- Core value: Professional data handling & long-term storage
- Recommended: Work communication backup, project tracking, team collaboration
๐ข Pro - Enterprise solution
- For: Enterprise users, multi-team collaboration, high usage
- Core value: Large-scale data handling & permanent storage
- Recommended: Enterprise knowledge management, cross-department collaboration, compliance
13. Subscription pricing & payment
Transparent pricing, cancel anytime
Payment methods:
- ๐ณ Credit cards (Visa, MasterCard, AmEx)
- ๐ฐ Alipay
- ๐ต WeChat Pay
Invoice service:
- Process: Settings โ Billing โ Request invoice
๐ Education discount:
- Students & educators enjoy 50% off
- Use school email and contact support for verification
14. How to upgrade, downgrade, or cancel subscription?
Flexible adjustment anytime:
Upgrade plan:
- Go to "Subscription & Billing"
- Choose new plan โ takes effect immediately
Downgrade or cancel:
- Go to "Settings" โ "Subscription Management"
- Click "Change Plan" or "Cancel Subscription"
- Takes effect after current cycle
Important: Downgrading to free plan: ensure data <1GB, else some files become read-only
15. What happens to my data after canceling subscription?
- Only last 30 days retained (older data automatically deleted)
- Export data before downgrading
- Resubscribe โ all features restored
Data transition process:
- End of cycle โ plan auto-switches to free trial
- Data adjustments โ >1GB marked read-only
- Only last 30 days retained
Security measures:
- Export anytime before downgrading
- Resubscribe โ features restored
Our promise: Your data is always under your control, even if you leave
๐ง Troubleshooting โ
16. Didnโt receive confirmation email or processing failed?
First check:
- ๐ฅ Spam/promotions folder
- โ๏ธ Correct email address (used during registration)
- โฐ Just sent? Wait 1โ5 mins
Still not received:
- Click "Resend verification email" in account
- Or contact support@email.aimychats.com with:
- Registration email
- Approx. registration time
- Issue description
17. Forwarded emails not showing on platform?
Possible reasons & solutions:
Support: Submit ticket with email screenshot if issue persists
18. Images not displaying or failing to load?
Quick troubleshooting:
- Refresh: Temporary loading issue
- Check network: Use stable Wi-Fi
- Check storage:
- Login โ storage usage
- Free users may exceed 1GB limit
Permanent solution:
- Upgrade plan for more storage
- Clean up old backups
- Contact support for account check
19. How to export my data?
- Export function coming soon
โ๏ธ Privacy & Legal โ
20. Where is my data stored? Who can access it?
Data storage:
- China users: Alibaba Cloud
- International: AWS
- Choose preferred region during registration
Access:
- ๐ Default: only you
- ๐๏ธ Exceptions:
- Explicit support request
- Legal requirements (notification given unless prohibited)
Privacy commitment:
- No selling or sharing of personal data
- Complies with privacy policy. Privacy Policy
21. Does it comply with GDPR and other data protection regulations?
Yes, fully compliant and ensures your rights:
- โ Access: View all your data anytime
- โ Delete: Delete any data anytime
- โ Portability: Export your data anytime
- โ Correction: Correct inaccurate or incomplete data
- โ Objection: Object to certain processing
๐ Get Help โ
22. How to get technical support?
Email: support@email.aimychats.com
Working hours: MonโFri 9:00โ18:00 (CST)
Response time:
- Free trial: within 72h
- Starter: within 48h
- Standard: within 24h
- Pro: dedicated support (within 4h)
23. What information is required for ticket submission?
Please provide:
- Account email
- Issue description
- Steps to reproduce
- Screenshots (if any)
- Occurrence time
24. Is there a community or more learning resources?
Coming soon!